Privacy Notice, Cookies Policy, Terms and Conditions

At AddOn Solutions, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR), as amended by the Data (Use and Access) Act 2025 (DUAA).

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1.1 Who We Are

AddOn Solutions Limited (trading as AddOn Solutions) is a UK-registered company providing IT support and consultancy services. We act as a data controller when processing personal data of our customers and suppliers.

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1.2 What Information We Collect

From Customers:

• Identity Data

• Account Data

• Payment Data

• Communication Data

From Suppliers:

• Business Data

• Contact Data

• Banking Data

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1.3 How We Use Your Information

We use your data to:

• Deliver products and services

• Manage relationships

• Process payments

• Communicate updates

• Comply with legal obligations

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1.4 Legal Basis for Processing

We process your data based on:

• Contractual necessity

• Legal obligations

• Legitimate interests

• Consent

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1.5 Sharing Your Information

We may share your data with:

• Service providers

• Regulatory authorities

• Business partners

 

We do not sell your personal data.

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1.6 International Data Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place.

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1.7 Data Retention

We retain your data only as long as necessary or as required by law.

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1.8 Your Rights

Under UK GDPR, you have the right to:

• Access

• Correct

• Delete

• Restrict

• Portability

• Withdraw consent

• Lodge a complaint

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1.9 How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the bottom of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

   Information Commissioner’s Office
   Wycliffe House
   Water Lane
   Wilmslow
   Cheshire
   SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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1.10 Data Security

We implement appropriate technical and organisational measures to protect your data.